QUALITY POLICY

When you migrate your current transportation service operation to Volt Lines, the process will remain the same.

Volt Lines’s mission is to increase the occupancy rate of transportation service vehicles and to increase the satisfaction of both passengers and companies.

Our algorithm and system will always work to improve the following 3 KPI, as promised in the Service Level Agreement (SLA) with you, and will never exceed these maximums:

<500

Less than 500 meters walking distance

<120

Less than 120 minutes journey time

<%40

Average deviation rate less than 40%

Customer Happiness

Long Term Relations

We always work to be better to keep your satisfaction and to meet your long-term expectations. Our goal is to build long and healthy relationships with all our customers.

Technological Trainings and OHS Audits

All our drivers are subject to safety and technology training for smooth operations. Our operation team conducts regular inspections of services and operations in accordance with OHS 6331 law.

Feedback and Suggestions

We are aware of the importance of your feedback in every direction you provide to us and we will use your opinions to improve ourselves. You can contact us at destek@voltlines.com or 0850 532 86 58.

Photos from Our Trainings

img@driver training 1 - Kalite Politikamız
img@driver training 2 - Kalite Politikamız
img@driver training 3 - Kalite Politikamız
img@driver training 4 - Kalite Politikamız

Driver Operating Criteria

Legal Requirements

We examine the criminal record of our drivers and we make sure that they have Psychotechnical documents.

Trainings

We work with drivers who have trained First Aid, Emergency Response, Advanced Driving Techniques.

Traffic Rules

Thanks to our technology with driving insights, we ensure that our drivers are in compliance with traffic regulations.

Perspective

We work with drivers who care about customer satisfaction as much as we do, polite, friendly, aware of the importance of human life.

Vehicle Standards

Vehicle Comfort

We pay attention to working with service vehicles of average age 6 years and under, comfortable and in good condition and we combine the transportation with pleasure.

Periodic Maintenance and Control

We ensure periodic maintenance of our vehicles and periodically check every detail related to the vehicle thanks to our Operations team within our company.

Emergencies

We work with vehicles that have been inspected and insured. We carry out regular checks to ensure that the first aid kit and fire extinguisher are ready for any emergency in our vehicles.

Our Certificates

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TSE
Service Qualification Certificate

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ISO 45001:2018
OHS Management

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OHSAS 18001:2007
OHS Management

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ISO 10002:2014
Customer Satisfaction Management

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ISO 14001:2015
Environmental Management

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ISO 9001:2015
Quality Management

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ISO 27001:2013
Information Security Management

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IBB Service Transportation
Authorization Certificate

Environmental Policy

To protect our environment and ensure its continuity, we continuously improve our environmental performance by complying with all environmental laws and regulations and keeping environmental impacts under control and reducing their impact; and realizing this awareness is to leave a habitable clean environment for future generations. Our aims and objectives:

To ensure continuous development and improvement by providing all legal and environmental requirements and customer requirements.
To consider environmental impacts in production investments.
Minimizing all our waste, preventing pollution at the source, recycling as much as possible, dispose of our non-recycled waste in a way that does not harm the environment and by doing these reduce our impact on the environment.
To raise environmental awareness by providing environmental training to our employees, suppliers and subcontractors.
Continuously improving our environmental management system in order to increase our environmental performance.
We are committed to periodically review our policy in order to achieve these goals and objectives.

Quality Policy

Taking into consideration of the sectoral developments of the companies that we provide services for personnel transportation, we conceive principles and quality. Thus, we have established the quality management system to continuously improve, to ensure the active participation and satisfaction of employees, quality in each service made by evaluating the mistakes made in the priority to maximize customer satisfaction and to work together with all of our suppliers. To ensure production quality in accordance with customer expectations, Ensuring customer satisfaction by always acting with customer-oriented thinking, To work in full compliance with the Standard Terms, the terms defined in the documentation of QMS, the legal conditions and the other conditions undertaken. To ensure that our employees work in a happy environment, To create suitable opportunities and environments for the development of our employees, Continuously improving the activities we perform.

Occupational Health and Safety (OHS) Policy

As Volt Lines, we have established our Occupational Health and Safety management system, which is based on continuous improvement, in accordance with national and international legal regulations and legislations. Within this system, we create a healthy and safe working environment and direct ourselves with the aim of creating the necessary awareness and culture on occupational health and safety issues with the employees, suppliers and subcontractors of our company, that is, all our stakeholders, and act in accordance with the following principles:

Occupational health and Safety

To establish an OHS Management System that meets the requirements of the OHSAS 18001 management system on behalf of the continuity of Occupational Health and Safety activities,

Security

Determine the protection parameters related to health and safety risks that may arise from our activities in order to create a safe working environment and eliminating it,

Legal regulations

Comply with the legal regulations and regulations related to Occupational Health and Safety in all our activities,

OHS Management System

Measuring the performance of the OHS management system and carrying studies to increase the performance,

Training and Inspection

To organize the necessary training and audit activities in order to ensure that all employees, suppliers and subcontractors fulfill their occupational health and safety practices efficiently,

Investment

To follow technological developments in Occupational Health and Safety and to direct our investments accordingly.

Management Systems Policy

As Voltlines, we promise that we will comply with the following working principles in all stages of our work while performing our work at the highest quality level.

QUALITY

To prepare the necessary infrastructure to meet customer demands in a timely manner, to ensure the implementation of the quality management system and the participation of employees in the system,

To follow and comply with legal legislation,

To implement an effective and efficient quality system in accordance with the legal requirements of the country in which it operates while trying to achieve its strategic objectives.

To use the resources necessary to integrate innovations into the company structure by continuously monitoring the technology in order to improve the system continuously,

To adopt continuous improvement of systems as a way of life in order to be on an innovative and competitive line by setting measurable goals at each stage of the processes.

ENVIRONMENT

To protect our environment and ensure its continuity, continuously improve our environmental performance by complying with all environmental laws and regulations and keeping environmental impacts under control and reducing their impact; and realizing this awareness, leaving a livable clean environment for future generations,

Minimizing all our waste, preventing pollution at the source, recycling as much as possible, dispose of our non-recycled waste in a way that does not harm the environment to reduce our impact on the environment,

INFORMATION SECURITY

Ensuring continuity and control of the confidentiality, integrity and availability of organization information and information systems,

Protecting our place as a trusted and preferred organization about information security in the software sector with examplary information security applications,

To fulfill the requirements of ISO 27001 Information Security Management System,

COMPLIANCE WITH LEGAL REQUIREMENTS

To act in accordance with all legal obligations. To work in excellence beyond legal obligations and standards based on the principle of “volunteering”.

EDUCATION AND AWARENESS RAISING

To increase the efficiency of our systems by creating an innovative human resource that is sensitive, respectful to customer expectations through planned and unplanned trainings,

CONTINUOUS DEVELOPMENT AND IMPROVEMENT

To comply with the requirements of management systems that we are implementing with the contributions of senior management and the participation of all employees and to continuously improve the performance/effectiveness of the systems.

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